Saturday, 2 November 2013

Meal service and personal effectiveness exams

Righty right right, how are you all? I never posted up these exams because I was super busy with exams. Now that I have the chance why not.

A few weeks ago, I had an exam called meal service, which was a FETAC level 5, the first time we had an exam that level. I found out that my course was the first course in the whole of Ireland (yes) to do the exam. I cannot deny how hard it was.

Apart from the exam, I had to:

  • Written exam
  • Take a booking
  • Meet and greet
  • Check the booking
  • Show the people to the table
  • Show the people menus, 1 food and 1 wine
  • Take drink order
  • Take food order
  • Take away what they don't need
  • Bring it up to the pretend chief (one of the trainees)
  • Serve wine
  • Bring down drink 
  • Bring down the food
  • Wait until they are finished eating
  • Clear all the dirty dishes
  • Ask do they want a dessert and tea/coffee
  • Take the dessert order
  • Reposition the fork/spoon
  • Bring the desserts down
  • Make tea/coffee
  • Bring the tea/coffee with sugar, milk etc
  • Clear the dirty dishes
  • Bring up the order docket to the till
  • Bring it back down to the customer
  • Wait for the money (pretend)
  • And finally saying goodnight
This was a really REALLY hard exam. Usually we would be allowed to look at our folders if we needed tfor answers but this time we werent, because it was a higher level and it would have different rules. I was really nervous about this exam. I just kept communicating with the trainees/customers, this would have been a few points.

So the exam was all finished! Waiting nervously for the exam for a few days, I had distanced myself from the others. A few days later, I got the result, I got a pass. To be honest, I wasn't too happy with the result, I wanted to do better. I felt liked if I had failed. But now that I know that I didn't fail, I passed it, and better of all, a FETAC level 5.

Now for personal effectiveness!!! 

I had been doing a portfolio for my exam, meaning paper work. The dreaded paper work, but I loved it to be honest I never get to do paper work as I'm training as a catering assistant. There was also a 600 presentation that I had to talk about myself. I was really nervous, this was my first time giving a presentation. I did do a few mistakes, and couldn't finish it because the instructor stopped me.

I was disappointed because I yet again thought I was going to fail. I was explaining that when I first started National Learning Network (NTDI) that I had no confidence, I never really talked to people, I wouldn't answered the phone or even made phone calls. It had taking me a while to settle in, and how stressful it was. But before I got to finish it my instructor stopped me. She had said that she wanted me to give the learning style I was, but I had forgotten to put it in.

So, in the mean time the exam was finished, delighted with myself. Now that it was my turn to listen to somebody else to give their presentation. Lucky enough it was only the two of us gave presentations. I don't think I'd be able to give the presentation if it was more than two. The other person I thought was better than me, I honestly did.  I nervously waited for a few weeks, it must have been about 2 and a half weeks or 3 weeks. I distanced myself away from my friends again. Hopefully they didn't think that I was being ignorant, because I wasn't, I was just really nervous.

Then, the result came in. Here it comes, I got a distinction for the presentation and portfolio. I was extremely happy for the result. I couldn't have been happier. This feeling was really good and it sort of boost my confidence a bit. I have been starting to talk to my friends, and me out of 6 people that done it we all passed. We all shared our results and all of us where happy. I just want to say that even giving a presentation is one of the most difficult things to do, but all you have to do is just make eye contact and BELIEVE that you can do what ever you put your head to, I believe that and look where it got me.

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